Refund policy

Terms & Conditions

Last updated: 1st November 2025

Welcome to Sam & Seb! By using our website and placing an order, you agree to the terms below. We’ve kept things simple and clear so you know exactly how we work.

1. About Us

Sam & Seb is a small kids’ clothing brand based in Cape Town, South Africa.
When we say “we,” “our,” or “us,” we mean Sam & Seb.
When we say “you,” we mean our lovely customers.

2. Using Our Website

You agree to use our website for personal, non-commercial purposes only — and to provide accurate information when making a purchase.
All content on this site (including images, text, and designs) belongs to Sam & Seb and may not be copied or used without permission.

3. Orders & Payments

All orders are processed securely through Shopify.
Prices are shown in South African Rand (ZAR) and include VAT (where applicable).
Your order is confirmed once payment has been received.

We reserve the right to cancel or refuse any order — for example, if a product is out of stock or there’s a pricing error (we’ll always contact you if that happens).

4. Shipping & Delivery

We deliver across South Africa using trusted couriers.
Delivery times and costs are explained in our [Shipping Policy].

5. Returns & Refunds

If you’re not happy with your order, we’re here to help!
Please refer to our [Refund & Returns Policy] for full details on how to return or exchange an item.

6. Privacy

Your privacy matters to us.
We only use your personal information to process your order and improve your shopping experience.
Read our full [Privacy Policy] for more details.

7. Changes to These Terms

We may update these terms from time to time, so please check back occasionally. Any changes will apply from the date they’re posted on this page.

8. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
📧 amanda@samandseb.co.za
📍 Cape Town, South Africa