Terms of service

Terms of Service

Last updated: 1st November 2025

Welcome to Sam & Seb!
By visiting our website or purchasing something from us, you agree to the following Terms of Service. Please read them carefully — they’re here to protect both you and us.

1. About Sam & Seb

We’re a small African-inspired kids’ clothing brand based in Cape Town, South Africa. Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products safely and securely.

2. Using Our Website

When you use our website, you agree to:

Use it only for lawful purposes.
Not attempt to harm, hack, or misuse the site.
Provide accurate and complete information when placing an order.

All text, images, and designs on this website belong to Sam & Seb and may not be copied or used without permission.

3. Products & Availability

We do our best to make sure all products, descriptions, and prices are accurate.
However, from time to time:

Stock may sell out before we can update the website.
Prices or details may change slightly.

If an issue arises (e.g., an item is out of stock or mispriced), we’ll contact you as soon as possible to offer an alternative or a full refund.

4. Orders & Payments

All payments are processed securely through Shopify’s payment system.
We accept various payment methods shown at checkout.
Once payment is received, your order will be confirmed via email.

If there’s a problem processing your order, we reserve the right to cancel it and issue a refund.

5. Shipping & Delivery

We ship throughout South Africa using reliable couriers.
Delivery times and fees are outlined in our [Shipping Policy].

6. Returns & Refunds

We want you to be happy with your purchase!
Please see our [Refund & Returns Policy] for full details on how to return or exchange items.

7. Privacy

We take your privacy seriously.
Your personal information is collected and used only to process orders, improve our service, and communicate with you (if you’ve opted in).
Read more in our [Privacy Policy].

8. Limitation of Liability

While we do our best to ensure everything on our site is accurate and your orders arrive safely, Sam & Seb is not responsible for any indirect, incidental, or consequential losses related to the use of our website or products.

9. Changes to This Policy

We may update these Terms of Service from time to time. The latest version will always be available on this page, with the date updated above.

10. Contact Us

If you have any questions or concerns about these terms, please reach out:
📧 amanda@samandseb.co.za
📍 Cape Town, South Africa